COVID-19 Psychology Funding

COVID-19 Psychology Funding for Online Therapy *Updated Dec 2020*

During this uncertain and challenging time; keeping your mental health can be a real challenge. We understand that many people are feeling anxious and concerned over this recent pandemic and seeing a psychologist is as important as ever. As a result, PMW has provided options that allow you to access the help you need with COVID-19 psychology funding for online sessions with our team of experienced psychologists and psychiatrists. 

Funded COVID-19 Psychology for those at risk

The Positive Mind Works team are working hard to provide all Australians with COVID-19 mental health support. We are experiencing a growing demand for psychological help as a result of the recent coronavirus outbreak. 

Positive Mind Works now provides bulk-billed online counselling to clients who are under the age of 16 or those who are vulnerable (i.e, at risk of COVID-19) delivered by highly experienced psychologists and psychiatrists. This funding is accessible for Australians – providing you also have a mental health care plan and referral from your GP.

For those who are not in the above category, funding is available through the Medicare Better Access Scheme. Currently, a rebate of $87 for telehealth psychology is available to all and is not limited to any geographic area. The whole of Australia may access this funding. We also accept Workcover, TAC, NDIS and DVA.

Appointments are available seven days a week, with evening sessions open, and includes both online video sessions and telephone calls. 

If you have any concerns about patient eligibility please get in touch with the Positive Mind Works team for further information.

How does Medicare-funded Counselling Work?

In order to receive Medicare funding, you will need first to get your GP to refer you to Positive Mind Works under a GP Mental Health Care Plan. This will allow you to access up to 20 individual sessions per calendar year. 

Once our team has received your referral, we will contact you to make an appointment. We aim to book all clients within 1-2 days of receiving the mental health care plan, and we currently have no waiting list. Once a booking has been made, you will receive an ‘intake form’ which can be easily completed and submitted online. You must complete this form PRIOR to your appointment, otherwise, your counselling session may be postponed. 

Please note – If you need to cancel or change an appointment, please do so with 24 hours’ notice. We do have a 50% cancellation fee for late cancellations. 

How do I get a mental health care plan?

Simply call your GP and ask them for a mental health care plan appointment. Most often, these appointments are carried out online or over the telephone due to COVID-19. Describe the issues that you are having and they will provide a referral to our practice.

If you don’t want to see a GP, you can still visit us without a referral or mental health care plan as a private paying patient.

Are online psychiatry appointments bulk-billed too?

Yes. At present, psychiatry appointments are bulk billed for Australians living outside of a metropolitan area. In order to access this Medicare funding, you will need a referral from your GP. You do not need a mental health care plan. Our online bulk-billed psychiatrists also currently have no waiting list. Once we receive your referral, we will contact you to book the next suitable appointment time for you. If you don’t want to see a GP, you can still visit us without a referral as a private paying patient. If you live in a metropolitan area, a Medicare rebate of approximately $250 is available.

Booking Your Medicare Funded Psychology Sessions

If you would like to get started straight away or are unsure whether online psychology is right for you, we recommend that you begin by booking an initial 20-minute appointment ($19). This allows you to test out our online psychology service and gives you a chance to meet with your psychologist to see if they are a good fit for you. 

Click here to book your initial appointment online

Further COVID-19 support

You will find information and advice on ways to cope with COVID-19, isolation and social-distancing, financial hardship, workplace issues, and how best to support the mental health of loved ones on our blog found here. This will continue to be updated with new information and articles providing help and support over the coming weeks and months – so keep checking back regularly!

If you have any further questions about our medicare bulk billed psychology sessions and COVID-19 psychology funding, please call our team on 1800 327 477 or email us at For anyone in NZ please call 0800 327 477.


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