If There Is Immediate Danger
If you believe you or someone else is in immediate danger or requires urgent medical attention, call your local emergency services immediately.
Australia: Call 000 New Zealand: Call 111
If You Need Support
At Positive Mind Works, we are committed to supporting mental health and wellbeing. However, our psychology services are not designed to provide emergency or crisis support.
If you or someone you know is experiencing a mental health crisis, is at immediate risk of harm, or requires urgent assistance, please seek help straight away using the services below.
You do not have to face a crisis alone. There are trained professionals available 24 hours a day who can provide immediate support.
Lifeline Australia 13 11 14
Available 24 hours a day for anyone experiencing emotional distress, suicidal thoughts, or a mental health crisis.
Suicide Call Back Service 1300 659 467
Provides free telephone and online counselling for people affected by suicide, including those experiencing suicidal thoughts, carers, and people bereaved by suicide.
Beyond Blue 1300 22 4636
Support for anxiety, depression and mental wellbeing via phone and online chat.
13YARN 13 92 76
Free crisis support 24/7 without judgement in a confidential, culturally safe space to yarn with an Aboriginal or Torres Strait Islander Crisis Supporter.
Kids Helpline 1800 55 1800
Free counselling for children and young people aged 5–25 years.
MensLine Australia 1300 78 99 78
Support for anxiety, depression and mental wellbeing via phone and online chat.
New Zealand Crisis Support 1737
0800 111 757
or text 4202
Support for anyone experiencing depression, anxiety or emotional distress.
Lifeline Aotearoa 0800 543 354
0800 543 354
or text HELP (4357)
24-hour crisis support and suicide prevention services.
Youthline 0800 376 633
0800 376 633
Text 234
Support for young people, as well as parents and whānau.
Depression Helpline 0800 111 757
1737 – Need to Talk?
Call or text 1737
Available 24 hours a day to speak with a trained counsellor.
Healthline 0800 611 116
Free advice from registered nurses and healthcare professionals, available 24 hours a day.
When Should I Seek Immediate Help?
Please seek urgent support if you or someone you know is:
● Having thoughts of suicide or self-harm & feels unable to stay safe
● At immediate risk of harming themselves or another person
● Experiencing a severe mental health crisis
● Feeling overwhelmed and unable to cope safely
● Experiencing psychosis or losing touch with reality
● In danger because of alcohol or drug use
● Concerned about the immediate safety of a loved one
Support Beyond a Crisis
Not every mental health difficulty is a crisis.
Many people seek support because they’re experiencing ongoing anxiety, depression, stress, burnout, trauma, grief, relationship difficulties, ADHD, or simply finding life difficult to manage. Early support can often prevent problems from becoming more overwhelming.
At Positive Mind Works, our psychologists provide evidence-based online therapy to help people better understand their experiences, develop practical coping strategies, and improve their mental wellbeing.
If your situation is not an emergency, we’d be pleased to help you find the right psychologist for your needs.
You can learn more about our counselling and psychology services, or contact our friendly team to discuss how we may be able to support you.
Remember
Whatever you’re going through, you don’t have to manage it alone.
If you’re in immediate danger, contact emergency services or one of the crisis organisations above.
If you’re looking for ongoing psychological support once the immediate crisis has passed, Positive Mind Works is here to help you take the next step towards recovery and wellbeing.
