Online Psychology

At Positive Mind Works, we aim to do things a little differently. You will discover that we are not just any old counselling service. We provide online access to registered psychologists from the comfort of your own home, delivering empowered solutions at a time that is most convenient for you. To better suit your needs, our service is flexible, offering weekend and evening appointments that can fit around even the busiest of lifestyles.

Our Story

Positive Mind Works was founded by our principle Psychologist Samantha Spafford. Born and raised in Alice Springs NT, Samantha saw the need to provide better access to counselling for those in remote and rural communities. As a result, Positive Mind Works was created, using modern technology to provide easy online access for all – whether in rural regions or not – throughout Australia, New Zealand and beyond.

What to expect from online counselling

When you make an online counselling appointment at PMW, it is similar to meeting with a psychologist face-to-face, except your session will take place over video or call instead of in-person. This saves you time travelling to a physical clinic, and most people find that they prefer their sessions to take place within the privacy and comfort of their own home. To connect you with your chosen counsellor, we use an online, secure platform – which is specifically designed for health services.

online pyschology

Why Choose Positive Mind Works?

Online Therapy

Our team of highly experienced psychologists are carefully chosen and each has their own specialist skill sets, such as Educational Psychologists, Clinical Psychologists, and Health Psychologists. As a result, Positive Mind Works can offer a range of services focused on your exact area of need. We also speak several languages, including Spanish, Polish, Portuguese, Cantonese, Mandarin and Catalan.

Each member of our team is verified and registered with a national professional registration body, such as AHPRA (Australia), NZ Psych Board (New Zealand) or HCPC (UK). Furthermore, as we are a constantly growing team, we always aim to make sure that your chosen psychologist is the right fit for you and your individual needs. However, if you wish to change your therapist at any time, please do not hesitate to let us know.

Our values are:

  • An emphasis on prevention and early intervention in order to minimise human suffering and loss.
  • The importance of overcoming barriers experienced by individuals, companies and communities in accessing effective help at the right time.
  • Potential of every human being to change and to continue learning throughout their lifespan.
  • Strong relationships as the primary vehicle in helping others to learn new ways of thinking, feeling and behaving.
  • When it comes to the importance of wellbeing, make informed and guided decisions based on up to date evidence and science rather than passing fads or popular trends.
  • Respect for diversity of individuals, their cultures, languages, lifestyles, identities, ideologies, intellectual capacities, personalities, and capabilities to expand our learning opportunities and understanding of global connections
  • Respect for confidentiality and privacy, we understand your need for privacy ensuring that your personal information is secure and treated with the upmost respect. Online counselling gives you increased anonymity and security. Please see our privacy policy here for further information.

Secure Video Counselling

Online counselling requires a reasonable internet connection speed, access to a video and microphone. Most smartphones, tablets and laptops these days have all the necessary features. Please also ensure you have a private and quiet space for your session. You may wish to record the session if you find this helpful. A set of headphones can be a great way of achieving excellent sound quality. If you are uncertain about your computer setup pleasecall the team and we can test run it with you to ensure you have everything you need.

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Phone Counselling

Our experienced online psychologists will call you at the agreed appointment time. Please provide us with the best number to reach you on and make sure your phone is handy for our call. We will cover the cost of the phone call. You may wish to record the counselling session for playback later if you find this helpful.

If you are feeling a little uncertain then a telephone counselling session can be a great first step before you sign in for a video session. Some people simply prefer to speak via the phone rather than video and this is perfectly ok.

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chat online with a psychologist

Chat with a Psychologist

This is a great option if you are feeling a little uncertain and want to test the water. You do not need a fast internet connection, a webcam or microphone for this method. Using our secure platform you can chat with a psychologist via instant messenger. Very similar to a standard psychology appointment, the difference being that you can use text to communicate rather than talking. Your psychologist will discuss your challenges and provide strategies. Having a written copy of the dialogue means you can read it back at any time you wish as well.

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