Further Information (FAQs)

We have compiled a list of frequently asked questions and included them here. You may find the answer to your question below. Please check our FAQs and if you would like further information please don’t hesitate to get in touch with us.

What is Positive Mind Works?

Positive Mind Works is the online resource for common mental health concerns. We provide information on a range of topics, including self help tips, resources and a free support forum. We pride ourselves not on being the largest or even necessarily the cheapest (although we are highly competitive). We offer an exceptional service , connecting you with an experienced counsellor at the earliest opportunity so that you have minimal downtime and get back to being the best version of you.

How do I know the person I am speaking to is qualified?

We guarantee all the therapists at Positive Mind Works are either Australian or New Zealand Fully Registered Psychologists, each with a minimum of 3 years experience. So you can be confident you are speaking to a trusted professional. We are very careful who we take on to join our team, our philosophy is quality over quantity. We have a core team of very experienced psychologists with a variety of backgrounds to be able to cover most enquiries.

What is the difference between a psychologist, psychiatrist and a counsellor?

It is a rather confusing space with all these terms sounding very similar. The difference between these professions is significant and relates to their qualifications and what you can expect from your appointment. A psychiatrist is a medical doctor, after qualifying they have continued their studies to specialise in psychiatry and can even prescribe medications.

A psychologist has completed a minimum of 6 years academic study + internship or supervised practice, at a minimum psychologists have completed a Bachelor + Masters/ Postgraduate Training in Psychology. They provide evidence based therapeutic interventions for a range of concerns. Psychologists will measure and report back progress and abide to strict ethical regulations.

Counsellors also complete academic training. However there is more variation in terms of which pathway they have taken to become a counsellor. Counsellors also adhere to ethical guidelines and are trained to provide a safe, non-judgemental space for you to talk through and explore your concerns.

We guarantee all the therapists at Positive Mind Works are either Australian or New Zealand Fully Registered Psychologists, each with a minimum of 3 years experience. So you can be confident you are speaking to a trusted professional.

Is it confidential? Will my information be kept safe?

Yes, we take confidentiality very seriously as we understand how important it is for therapy to be safe and effective. The information you share will be kept confidential and in accordance with the Code of Ethics for Psychologists. The only limitation to confidentiality is if there were serious concerns for your safety or the safety of someone else. In these rare cases your psychologist will discuss their concerns with you first before attempting to contact your Gp or next of kin.

Will I be speaking to the same person each time?

Yes of course, it is just like face to face services. After your initial appointment we will match you with a psychologist who is a good fit given your preferences, goals and situation. You are welcome at any time to swap to a different practitioner if you feel it is not a good fit. The relationship you develop with your counsellor is of great significance so we want to make sure we get this right. Research demonstrates that 50% of the benefit of therapy is related to the goodness of the ‘fit’ between client and counsellor.

How long does a session last?

Individual sessions are 50 minutes and Couples Sessions are 60 minutes. Occasionally we may recommend a longer or shorter session depending on your needs. If for any reason the connection drops out during our session we will add this time onto the end of the session and in extreme cases we may need to reschedule.

When are appointments available?

Our clients come from the four corners of the globe, we offer flexible appointments at a range of times to suit your availability. This includes early morning, evening and weekends. If you do not see the time you would like available in the online booking system please contact us and we will try to accommodate.

Can I get a copy of everything said in each session?

Yes, of course, you can choose to record each webcam session and you will have easy access to the transcript from the instant messenger service.

How do I book a session?

You can book online here. If you would like a same day appointment or would prefer to speak to someone please use the contact page or free phone numbers AU 1800 327 477 or NZ 0800 327 477 and we are happy to book a session for you.

How do I connect with a psychologist using my webcam? And is it private?

We use a healthcare specific video platform to enable a secure webcam connection (HIPAA Compliant) between you and your psychologist. It does not require any downloads and works well with Chrome and most other browsers. We will send you a link to access your appointment before your session. The secure video platform meets all industry regulations and is widely used across Australia by doctors, psychiatrists and many other health professionals.

How does Secure Instant Messenger work?

We use a secure messenger service to facilitate written push notification contact between you and your psychologist. To get started try out a free 7 day trial. Complete the online registration form and you will be charged nothing at all for 7 days. You may cancel this subscription at any time and without any penalty.

Are Online Services effective?

Yes, research has demonstrated that online services are as effective if not more so than face to face services. Check out this article in the Guardian.  Please ask us for further information and we would be happy to send you the most recent research on this exciting topic.

Are Online Services right for me?

Speaking to a psychologist online can feel a little strange at first but most people find that after the first session they feel entirely at ease with the online platform. For a few people Online Services may not be appropriate, for example if you have a serious psychiatric condition then your psychologist may suggest you speak to someone face to face and will assist you to contact someone locally.

How many sessions will I need?

This will depend on your unique situation and goals. Most people will use between 6 and 12 sessions. After the first session your psychologist should be able to give you an indication about how many sessions would be helpful.

How much does it cost?

Rates vary depending on the type of service, for details please click here. Frequently rebates are available and sometimes discounted rates are offered. Online services do tend to be a little cheaper than local face to face alternatives because we do not have the same office based overheads. Please contact us for further information and to find out what discounts are available.

Will my insurance provide a rebate?

Yes, most insurance companies will provide a rebate for this service. You will need to check with your provider to find out exactly what your cover entitles you to.

Will Medicare provide a rebate for my session with Positive Mind Works?

Medicare do provide are rebate for telehealth psychology sessions IF you are resident in rural or remote Australia. If you would like us to check your postcode to determine eligibility please get in touch. Alternatively you can check which zone you are in here http://www.doctorconnect.gov.au/. Please choose Modified Monash Model (MMM), zones 4-7 are covered by Medicare currently. Any questions, please get in touch!


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