Phone Counselling Sessions

Our phone Counselling service is a useful option if your internet connection is compromised, or if you find talking over the phone easier than meeting with your psychologist via video through our telehealth platform. We recognise that some people simply prefer a phone conversation rather than a video call, and that is perfectly OK! Phone counselling can be conducted on a regular basis, or as a one-off session. Or, if you are feeling a little uncertain about starting therapy, a telephone counselling session would be a great first step before you choose to sign in for an online video session.

How does phone counselling work?

Any one of our psychologists can offer telephone sessions. All phone counselling sessions are carried out by a registered psychologist and can be used for any area of concern including but not limited to:

Your psychologist will call you at the time of your appointment. Please ensure you provide us with the best contact number to reach you on and that your phone is nearby, ready for our call.

We will cover the cost of the phone call.

If you wish, you may choose to record the counselling session for playback later, if you might find this to be helpful. Please note, we uphold your confidentiality and privacy when using our phone counselling service by not recording such sessions, nor do we relay any content to third parties.

Our fees for phone counselling are the same as any appointment, whether you choose to meet with your psychologist via video, over messaging or via a phone discussion. You can learn more about our fee structure here.

Benefits of phone counselling

Our phone counselling service is a convenient way for you to easily connect with a psychologist, wherever you may be in the world, allowing you to access mental health services through your smart phone at the touch of a button. As all our telehealth services are online only, we save you the need to leave the comfort of your own home to attend a therapy session. Many of our clients find this extremely convenient, as it cuts down on travel time and allows them to fit therapy sessions into their day more easily, such as during a lunch hour.

How do I book a phone counselling session?

If you wish to book a phone counselling therapy session only, please contact our friendly reception team on 1800 327 477 (AU) or 0800 327 477 (NZ) and let them know that you request a phone call only appointment.

Alternatively, you can book the appointment yourself online here but please ensure that you leave in the note session ‘phone call only appointment’. That way, your psychologist will be sure to get the message and call you at the arranged time instead.


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